We’re Hiring!

Account Manager / Lead Consultant (Fort Wayne, Indiana or REMOTE)

Our calling is to be behind the scenes, using tech to enhance a mission’s reach and sustainability, as well as enabling leaders and staff. Impact Upgrade focuses on three lanes: consulting to help manifest mission, custom development to bring it to life, and systems to keep it running. All with fluency across all functions within an organization’s back-office.

We’re driven differently: ultimate success is defined by sustainable impact. We have big goals and opportunities in front of us for 2023 — and relationships are vital for all of it! But we’re in need of a pioneering linchpin to learn the ropes, lead engagements, run point on account management and consulting, and be the link between client needs and the team’s services. You’ll have an amazing, solutions-centric team alongside you, plus a deep toolbox of best-practices and in-house products.

Must-haves:

• A consultant’s mindset. Assume nothing you find has to be the way it is. Ability to keep eyes open for better/easier/simpler/cheaper ways of doing things, recommend them, and oversee improvements.
• Experience managing multiple relationships and ongoing projects within a technical or communications/marketing consulting arena.
• Deep curiosity, ability to rapidly learn, and a hunger to grow into more technical roles.
• Exposure to tools like CRM, donations/payments, CMS/blog, accounting, etc.
• Ability to work independently in ambiguous and dynamic environments.
• Fun, easy going, and service-centered heart. Our primary focus is serving missions through serving organizations’ staff, which translates to needing a high EQ and sense of humor. We’re really, really good at what we do, but being fun to work with is one of our biggest differentiators. Life is short.

Nice-to-haves:

• Previous experience as a remote team member.
• Exposure to Stripe, Twilio, SendGrid, HubSpot, WordPress, MailChimp, QuickBooks, Zapier, Trello/Monday/ClickUp/Asana, or other widely used platforms in the nonprofit space.
• Past exposure to Salesforce and/or HubSpot — they simply come up often.
• Experience or familiarity with the nonprofit arena.
• A basic understanding of security/privacy laws like GDPR, CCPA, COPPA, HIPAA, CAN-SPAM, PCI, etc.

If that describes you, we’d love to chat and move quickly! Email brett@impactupgrade.com with an intro and resume.

Nitty-gritty details:

• Individual, direct-hire. No agencies or groups.
• Full-time.
• We’re fully-remote!
• 4 day work weeks! We work around 9 hours a day, Mon-Thu. Fill your bucket on Fri.
• Paid holidays and unlimited paid vacation time. (And not the type of “unlimited” where no one takes it. The kind where it’s expected and enforced…)
• Monthly wellness reimbursement.
• Bi-annual profit sharing bonuses (eligible after 6 months).
• Transparently, we’re not currently at a size where group insurance is in the cards. But, we’d love to chat about some alternate ideas.

Consultant, Systems Development (Fort Wayne, Indiana or REMOTE)

Our calling is to be behind the scenes, using tech to enhance reach and sustainability, as well as reducing the distractions and stress on missional leaders. Services include a mix of consulting, systems integration/analysis/admin, data management, ongoing support, “virtual CTO”, and engineering.

We’re in need of additional help to manage a wide variety of tools, analyze existing systems and design more efficient solutions, and directly support organizations. We do have specialties and tools we often reach for, but we strive to be flexible generalists. So although there are a few arenas that would be useful to have in your background (purely to hit the ground running), we don’t expect you to have commanding experience with everything. More valuable to us is your ability to quickly learn and own systems.

The responsibilities list is a little tough to define, as this is definitely an all-the-things role. But, here are some examples of recent tasks that could line-up:

• Overall support over a wide variety of commonly-used systems.
• Analyzing and simplifying Salesforce or HubSpot instances.
• Multi-faceted data migrations.
• Championing new processes that center on CRMs, but incorporate external communication and marketing platforms.
• Debugging integration issues between multiple platforms, while ultimately looking for ways to simplify and enhance the overall flows.
• Work extensively with nonprofit fundraising platforms and payment gateways like Stripe and Square.
• Building text message engagements through Twilio and automated email campaigns through Mailchimp.
• Untangling and hardening WordPress instances.
• Deeply researching vendors and platforms, then prototyping how they would be used in practice.

Must-haves:

• A consultant’s mindset. Assume nothing you find has to be the way it is. Ability to keep eyes open for better/easier/simpler/cheaper ways of doing things, recommend them, and oversee improvements.
• Exposure to tools like CRM, donations/payments, CMS/blog, email marketing, etc.
• Ability to dig in and rapidly learn.
• Ability to work independently in ambiguous and dynamic environments.
• Fun, easy going, and service-centered heart. Our primary focus is serving missions as well as helping organizations’ staff in any tech-centric way we can.

Nice-to-haves:

• Previous experience as a remote team member.
• Exposure to Stripe, Twilio, SendGrid, HubSpot, WordPress, MailChimp, QuickBooks, Zapier, Trello/Monday/ClickUp/Asana, or other widely used platforms in the nonprofit space.
• Past exposure to Salesforce and/or HubSpot — they simply come up often.
• Experience or familiarity with the nonprofit arena.
• Exposure to scripting and APIs.
• A basic understanding of security/privacy laws like GDPR, CCPA, COPPA, HIPAA, CAN-SPAM, PCI, etc.

If that describes you, we’d love to chat and move quickly! Email brett@impactupgrade.com with an intro and resume.

Nitty-gritty details:

• Individual, direct-hire, or direct-contract only. No agencies or groups.
• Full-time or part-time.
• Open to discussing both FTE and contract options.
• We’re fully-remote!
• If FTE:
  • 4 day work weeks! We work around 9 hours a day, Mon-Thu. Fill your bucket on Fri.
  • Paid holidays and unlimited paid vacation time. (And not the type of “unlimited” where no one takes it. The kind where it’s expected and enforced…)
  • Monthly wellness reimbursement.
  • Bi-annual profit sharing bonuses (eligible after 6 months).
  • Transparently, we’re not currently at a size where group insurance is in the cards. But, we’d love to chat about some alternate ideas.

Senior Software Engineer (Fort Wayne, Indiana or REMOTE)

Impact Upgrade solely focuses on nonprofits and mission-driven businesses that serve people. We’re looking for an individual to act as a linchpin for our software engineering services and suite of products. Serve our clients, help define best practices, design architecture, and remain hands-on as a lead developer. If you’re looking for a way to provide massive, real-world impact through your technical career, we’d love to talk.

We do have specialties and tools we often reach for, but we strive to be flexible generalists. So although there are a few areas that you need to have in your background, we don’t expect you to have commanding experience with everything. More valuable to us is your ability to quickly learn and work on a variety of stacks and efforts.

Must-haves:

• Development experience within a variety of distributed system and web platform arenas.
• Primarily a backend focus, but fullstack/frontend familiarity is helpful.
• Experience with API integration and automation.
• Overall generalist, but previous experience with the following is extremely desirable to hit the ground running with current projects and products:
  • Java/Kotlin + typical JVM frameworks
  • Python + Django/Flask
  • JS/CSS/HTML (mostly vanilla, Bootstrap, Material, jQuery, Underscore)
• Experience with any RDBMS (we’re typically on postgres or mysql/mariadb).
• An eye for architecture, design patterns, and best practices.
• Experience with in-depth functional and integration testing.
• A consultant’s mindset. Assume nothing you find has to be the way it is. Ability to keep eyes open for better/easier/simpler/cheaper ways of doing things, recommend them, and oversee improvements.
• Ability to work independently in ambiguous and dynamic environments.
• Understand that some projects demand enterprise/hardened development, others a looser get-it-done approach, and others a mix — and know when each is appropriate.
• Previous experience as a remote team member.
• Fun, easy going, and service-centered heart. Our primary focus is serving missions as well as helping organizations’ staff in any tech-centric way we can.

Nice-to-haves:

• Exposure to AWS, Heroku, Digital Ocean, cloud storage, etc.
• Exposure to Stripe, Twilio, SendGrid, Salesforce, HubSpot, WordPress, MailChimp, QuickBooks, Zapier, or other widely used platforms in the nonprofit space.
• Experience with software instrumentation and monitoring (ex: New Relic, DataDog, logging platforms, etc).
• Experience or familiarity with the nonprofit vertical.
• A basic understanding of security/privacy laws like GDPR, CCPA, COPPA, HIPAA, CAN-SPAM, etc.

If that describes you, we’d love to chat and move quickly! Email brett@impactupgrade.com with an intro and resume.

Nitty-gritty details:

• Individual, direct-hire, or direct-contract only. No agencies or groups.
• Full-time or part-time.
• Open to discussing both FTE and contract options.
• We’re fully-remote!
• If FTE:
  • 4 day work weeks! We work around 9 hours a day, Mon-Thu. Fill your bucket on Fri.
  • Paid holidays and unlimited paid vacation time. (And not the type of “unlimited” where no one takes it. The kind where it’s expected and enforced…)
  • Monthly wellness reimbursement.
  • Bi-annual profit sharing bonuses (eligible after 6 months).
  • Transparently, we’re not currently at a size where group insurance is in the cards. But, we’d love to chat about some alternate ideas.

Front-End Developer (Part-Time Contract, REMOTE)

Impact Upgrade solely focuses on nonprofits and mission-driven businesses that serve people. We’re looking for part-time team member to position as a front-end expert. We do have specialties and tools we often reach for, but we strive to be flexible generalists. So although there are a few areas that you need to have in your background, we otherwise bend over backwards to keep things simple.

Must-haves:

• Development experience within Javascript, HTML, and CSS.
• Expertise with vanilla Javascript and jQuery.
• Exposure to Bootstrap (we typically use standard Bootstrap or Material Design for Bootstrap).
• Exposure to WordPress.
• An emphasis on mobile-first, responsive design with digital accessibility as a high priority.
• A consultant’s mindset. Assume nothing you find has to be the way it is. Ability to keep eyes open for better/easier/simpler/cheaper ways of doing things, recommend them, and oversee improvements.
• Ability to work independently in ambiguous and dynamic environments.
• Understand that some projects demand enterprise/hardened development, others a looser get-it-done approach, and others a mix — and know when each is appropriate.
• Previous experience as a remote team member.
• Fun, easy going, and service-centered heart. Our primary focus is serving missions as well as helping organizations’ staff in any tech-centric way we can.

Nice-to-haves:

• Experience working both on client projects as a consultant as well as direct product development.
• Basic exposure to full-stack ecosystems. Bonus points if you’ve ever worked with Django/Python, but not required.
• Exposure to Stripe and/or Square.

If that describes you, we’d love to chat and move quickly! Email brett@impactupgrade.com with an intro and resume.

Nitty-gritty details:

• Individual, direct-contract only. No agencies or groups.
• Part-time, as-needed basis. But we have A LOT to keep you busy with.
• We’re fully-remote!