Case Study – Remedy Live
February 28, 2024
Case Study: Custom Software for Interactive Live Events for RemedyLIVE
Background:
RemedyLIVE uses the power of technology to create meaningful conversations about mental health in businesses, organizations, and schools around the Nation. RemedyLIVE strives to also provide a safe space and compassionate listeners 24 hours a day for individuals in need of a safe conversation. They host live presentations on mental health for students in school settings and adults in workplace environments.
Challenge:
RemedyLIVE needed a single software solution in a mobile friendly format that could manage both live event audience interactions and also follow up text messaging post event. They needed a lightweight and easily configurable software system that could drive live event participation on both a presentation screen and audience members mobile devices. The same system also needed to be capable of capturing audience data including mobile numbers for follow up communication opportunities.
Solution:
Working closely with Remedy Live, we developed a comprehensive solution to address their challenges by implementing five phases of development to meet their desired objectives:
Phase 1: Core Functions: Admin Dashboard
The build of RemedyLIVE’s custom software started with building the administrative framework to manage data, build dashboards, and configure event information, including:
Web Dashboard Development:
- Created a web dashboard configured for laptop screen sizes, providing administrators with a user-friendly interface for managing event-related data.
Event and Content Management:
- Implemented functionalities to manage templates, questions, content, and events, enabling efficient handling of polling activities both online and offline.
Data Visualization During Live Events:
- Integrated visualizations within the dashboard to display real-time data and results during live events, enhancing engagement and interaction with participants.
Form Creation and Management:
- Developed forms to create, update, and delete questions, templates, and events, streamlining the content management process for administrators.
Phase 2: Core Functions: Get Schooled!
Once the foundational tools were in place, we shifted gears to building the Student facing tools for live events presented at schools, including:
Participant Registration Process:
- Established a participant registration flow through a mobile web app, ensuring seamless registration and data collection for Get Schooled events.
Ongoing Content Updates:
- Implemented mechanisms for content refresh and push notifications to participants, ensuring they receive updated content in real-time during the event.
Admin Onboarding and Event Setup:
- Developed an admin dashboard tailored for offline use, facilitating event setup, content management, and result monitoring in areas with limited connectivity.
Phase 3: Core Functions: WIRED
In addition to building the user interface for school presentations, we also built appropriate user interfaces for their adult workplace presentations, including:
SMS Participation Integration:
- Integrated text message participation functionalities, enabling participants to engage in polling activities via text messages, expanding the reach of WIRED events.
Mobile Web App Configuration for Online Environments:
- Adapted the mobile web app for online environments, allowing seamless participation in WIRED events from any device with internet access.
Phase 4: Trivia & Game Show Development
With the core functions developed, we shifted to adding some additional functionality and features, including the development of interactive trivia and game show-like modules within their system, including:
Pseudonym Generation and Display:
- Developed a system to generate unique pseudonyms for participants and display them during trivia and game show events, ensuring anonymity and engagement.
Team-Based Competition Setup:
- Implemented team-enabled functionalities, allowing participants to form teams and compete in trivia and game show events, fostering teamwork and collaboration.
Real-time Scoring and Leaderboard:
- Integrated real-time scoring mechanisms and leaderboards to track individual and team performance, enhancing the competitive aspect of trivia and game show events.
Phase 5: Event Onboarding Web App
The final phase of this project turned to building a data collection tool within the web app that gathered and tracked all necessary event registration data and documentation, including:
Event Information Submission:
- Developed an event onboarding web app for hosts to submit necessary event information, signed documents, and select poll questions, streamlining the event setup process.
User Access Control and Security:
- Implemented user access control measures, ensuring that only authorized personnel can access and manage event-related data through the onboarding web app.
Calendar Integration and SMS Notifications:
- Integrated calendar functionality for scheduling events and SMS notifications for event confirmations and reminders, enhancing communication and coordination with participants and stakeholders.
Results:
Having a stable live event management system enabled RemedyLIVE to grow quickly with 700+ events, an estimated 110,000+ participants, and 2,900,000+ individual question responses through their custom platform since its development in 2020. They’re now able to manage live event interactions and event follow-up with consistency and simplicity.
Conclusion:
The RemedyLIVE custom event management platform is a great example of the unique projects that Impact Upgrade loves to tackle. Through an ongoing partnership with RemedyLIVE we have built, supported, and improved their event platform to be a key tool in their program development, planning, and execution. Custom software development is often the right solution to the complex challenges organizations face and RemedyLIVE is an example of success!